Purchase Terms and Conditions

Last updated: September 2026. These Purchase Terms and Conditions apply to all sales made through ElectroMeds.com. Because the return period, restocking fee, and warranty differ by manufacturer, the terms are stated separately for each vendor below. Where a manufacturer’s own published policy conflicts with anything below, the manufacturer’s policy governs.

General terms that apply to every purchase

  1. No medical claims. ElectroMeds makes no medical claims regarding the use, results, or effects of any PEMF device. The devices we sell are general-wellness products (or, in the case of ICES/DigiCeutical models, are labeled by the manufacturer for investigational or veterinary use only). No PEMF device sold by ElectroMeds is FDA-cleared, approved, or authorized to diagnose, treat, cure, or prevent any disease. Some conditions require the supervision of a licensed healthcare provider.
  2. Warranty claims. When submitting a warranty claim, please include a copy of your invoice and the completed warranty documentation that came with the device.
  3. Return shipping. The purchaser is responsible for return shipping charges on all approved returns, and for insuring the return shipment against loss or damage in transit.
  4. Return authorization required. All returns require a Return Authorization (RA) number issued by ElectroMeds before the unit is shipped back. Returns received without a prior RA number may be refused or delayed.
  5. Refunds. Approved refunds are processed to the original payment method. Please allow 7-14 business days after we receive the returned unit for the refund to appear.
  6. Whole agreement. These Purchase Terms and Conditions, together with the invoice and the manufacturer’s warranty documentation, constitute the entire purchase contract. No representation or warranty outside these documents affects the transaction.
  7. Payment authorization. By purchasing, you authorize ElectroMeds to charge the payment method provided.

Sedona Wellness devices (Sedona Pro, Sedona Pro Plus, Sedona Elite, Sedona PEMF Chair, applicators, and accessories)

  • Returns: Sedona Wellness’s published policy is that all sales are final; the manufacturer does not accept returns of Sedona devices. If a return is arranged by exception, a restocking fee of 15% of the product price applies, plus a $250 fee per applicator pillow, and the unit must be received in like-new condition with all original packaging, accessories, manuals, and components. Return authorization must be obtained from ElectroMeds in advance.
  • Standard warranty: 2 years from date of delivery, covering technical defects in the device. Warranty does not cover normal wear and tear, cosmetic damage to the mat, damage from misuse, or damage caused by opening the control unit.
  • Extended warranty option: Lifetime warranty is available for an additional $375 at the time of purchase on the Sedona Pro, Sedona Pro Plus, Sedona Elite, and Sedona PEMF Chair.
  • Source: Sedona Wellness Refund Policy.

MegaPulse devices (T1 Mini, T2 Desktop, T2 Mobile, 2.5 Mobile, 2.5 Equine, SuperPro 2.0, SuperPro 2.5, and MegaPulse applicators)

  • Returns: 30-day money-back guarantee measured from the date the unit is delivered. The unit must be returned in good, clean, working condition with all original accessories and packaging.
  • Restocking fee: 10% of the purchase price is non-refundable, in addition to original shipping and handling charges, which are also non-refundable.
  • Refund timing: Please allow 30 to 60 days after the unit is received for the refund to be processed to the original payment method.
  • Warranty: 3-year manufacturer warranty on the pulse generator, covering defects in materials and workmanship. Warranty does not cover physical damage, water damage, or damage from misuse.
  • Source: PEMF8000 (MegaPulse manufacturer) Refund and Returns Policy.

ICES / Micro-Pulse house-brand devices (StemPulse, MultiPulse, and their accessories)

  • Regulatory notice: ICES / DigiCeutical technology is labeled by the manufacturer for investigational or veterinary use only. It has not been cleared by the US FDA as safe and effective for human use and is not intended to diagnose, cure, treat, or prevent any disease in humans.
  • Returns: 30-day return period measured from the date the unit is delivered. The unit must be returned in good, clean, working condition with all original accessories, coils, and packaging.
  • Restocking fee: $100 on a returned StemPulse (ICES A9). $200 on a returned MultiPulse.
  • Warranty: 12 months on the pulse generator, from date of delivery. Warranty does not cover coils, cables, water damage, or physical damage.
  • Source: Micro-Pulse product pages.

Damaged or missing components on returned units

All returned units are inspected on receipt. If a unit is returned with visible damage, missing components, or in condition that requires refurbishing before it can be resold, a refurbishing fee will be assessed based on the extent of the damage. The refurbishing fee is in addition to the applicable restocking fee and will not exceed the total unit price. Units that cannot be restored to salable condition may not be eligible for refund.

How to start a return

  1. Email info@electromeds.com or call 442-444-0050 within your applicable return window (measured from delivery date).
  2. ElectroMeds will issue a Return Authorization (RA) number and ship-to address.
  3. Pack the unit in the original packaging with all accessories, manuals, and components. Ship insured to the address provided, at your expense.
  4. Once we receive and inspect the unit, we will process the refund minus the applicable restocking fee (and any refurbishing fee, if damage is found), and confirm by email.

Contact

ElectroMeds.com
Email: info@electromeds.com
Phone: 442-444-0050
Hours: Monday-Friday, 9am-5pm Pacific

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